Terms & Conditions of Sale

Business identity

Rando d’Azur — Maddy Polomeni, sole trader (entrepreneur individuel).

22 avenue des Broussailles, Les Chênes A, 06400 Cannes, France.

Email : bonjour@maddypolomeni.com. Telephone : +33 6 67 90 69 32.

SIRET : 818 711 764 00048. EU VAT number : FR50818711764. Code NAF : 9329Z.

https://randodazur.com

Bookings and prices

The activity, date or period, total price including tax and service arrangements are specified when booking or in the corresponding quotation. Rando d’Azur confirms the booking.

Any change agreed with the customer must be reflected in the applicable booking information or quotation.

Payment

Payment is due in full according to the arrangements specified when booking or in the corresponding quotation.

Cancellation by the customer

More than 7 days before departure: a full refund.

From 7 days up to and including 48 hours before departure: 25% of the total price including tax is retained.

Less than 48 hours before departure: 100% of the total price is retained.

No-show / absence at departure: 100% of the total price is retained.

To notify a cancellation or ask about a booking, contact Maddy at bonjour@maddypolomeni.com or +33 6 67 90 69 32. These conditions do not override mandatory consumer rights.

Weather, safety and cancellation by Rando d’Azur

When weather, safety conditions or any external circumstance make the activity impossible or dangerous, Rando d’Azur may adapt the itinerary, change the activity, reschedule or cancel it. A substantial change requires the customer’s agreement where required by law.

Where possible, Rando d’Azur will prioritise rescheduling to another date or proposing an appropriate alternative activity or solution.

If no acceptable rescheduling or alternative can be offered, the service cancelled by Rando d’Azur will be refunded. Payments for that service are returned in accordance with applicable legal rules.

This provision does not restrict statutory consumer rights, including remedies for failure to provide the service or other remedies required by law.

Right of withdrawal

Under Article L. 221-28, paragraph 12 of the French Consumer Code, the right of withdrawal does not apply to leisure services provided on a specified date or during a specified period. This exception does not remove the cancellation conditions above.

For contracts outside this exception, statutory withdrawal rules remain applicable.

Complaints and consumer rights

Complaints can be sent to bonjour@maddypolomeni.com or to the business address given in these terms.

Consumers have the right to use consumer mediation free of charge under the conditions set out by law. These terms do not remove other statutory remedies.